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- Puerto Aventuras -

Notice of Privacy

The processing of personal data provided by customers and users will be carried out in accordance with the provisions of the “Federal Law on the Protection of Personal Data.” BANCO SANTANDER (MÉXICO) S.A. FIDEICOMISO PUERTO AVENTURAS AND ITS AFFILIATES declare to be a company legally constituted under Mexican law, with its registered address at Punta Celis Street, Lot 3, Block 24, Map 1, “La Isla” Building, Puerto Aventuras tourist development, Municipality of Solidaridad, Zip Code 77733, in the State of Quintana Roo, Mexico. As the entity responsible for the processing of your personal data, we inform you that the information of our clients is handled with strict confidentiality. Therefore, by providing your personal data, such as:
1. Full Name
2. Home, Office, and Mobile Phone Numbers
3. Email

These will be used solely and exclusively for the following purposes:
1. Information and Service Provision.
2. Database Registration and Update
3. Any analogous or compatible purpose with the above

In the case of sensitive data, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, “Sensitive Personal Data” refers to: “those that may reveal aspects such as racial or ethnic origin, present or future health status, genetic information, religious, philosophical and/or moral beliefs, trade union membership, political opinions, or sexual preference.”

To prevent unauthorized access to your personal data and to ensure that the information is used for the purposes stated in this privacy notice, we have implemented various procedures to avoid the unauthorized use or disclosure of your data, allowing us to handle it properly.

All your personal data is handled in accordance with the applicable and current legislation in the country. Therefore, we inform you that you have the right (ARCO rights) at any time to access, rectify, cancel, or oppose the processing of your personal data. You may exercise this right through the Privacy Area responsible for the security of personal data by calling (984) 873-5000 or by emailing [email protected].

You may revoke the consent you have given us, if applicable, for the processing of your personal data. However, it is important to note that in some cases we may not be able to fulfill your request or immediately cease use, as we might be legally obligated to continue processing your personal data. Likewise, please consider that, for certain purposes, revoking your consent may mean that we will no longer be able to provide you with the service you requested or that it could result in the termination of your relationship with us.

Through the aforementioned email address, you may update your information and specify the means by which you wish to receive information. If no such specification is provided by you, BANCO SANTANDER (MÉXICO) S.A. FIDEICOMISO PUERTO AVENTURAS AND ITS AFFILIATES will freely choose the channel it deems appropriate to send you information.

This privacy notice may be modified by BANCO SANTANDER (MÉXICO) S.A. FIDEICOMISO PUERTO AVENTURAS AND ITS AFFILIATES. Such modifications will be duly communicated through email, telephone, or any other means of communication that BANCO SANTANDER (MÉXICO) S.A. FIDEICOMISO PUERTO AVENTURAS AND ITS AFFILIATES may determine for that purpose.

S I N C E R E L Y BANCO SANTANDER (MÉXICO) S.A. PUERTO AVENTURAS TRUST

INFORMATION ABOUT COOKIES

WHAT IS A COOKIE? A cookie is a small text file that a website places on your PC, phone, or any other device, containing information about your browsing activity on that site. Cookies are necessary to facilitate navigation and make it more user-friendly, and they do not harm your device.

WHAT ARE COOKIES USED FOR ON THIS WEBSITE? Cookies are an essential part of how our website functions. The main purpose of our cookies is to enhance your browsing experience. For example, they are used to remember your preferences (language, country, etc.) during navigation and on future visits. The information collected through cookies also allows us to improve the website by making estimates about usage numbers and patterns, adapting the site to users' individual interests, speeding up searches, and more. In some cases, if we have obtained your prior informed consent, we may use cookies, tags, or other similar technologies to collect information that allows us to display advertising—on our site, third-party sites, or other media—based on the analysis of your browsing habits.

WHAT ARE COOKIES NOT USED FOR ON THIS WEBSITE? We do not store sensitive personal identification information such as your address, password, credit or debit card details, etc., in the cookies we use.

WHO USES THE INFORMATION STORED IN COOKIES? The information stored in the cookies on our website is used exclusively by us, except for those identified below as “third-party cookies,” which are used and managed by external entities to provide services requested by us in order to improve our services and the user experience when browsing our website. The main services for which these “third-party cookies” are used include access statistics collection.

HOW CAN I AVOID THE USE OF COOKIES ON THIS WEBSITE? If you prefer to avoid the use of cookies on this site, bearing in mind the limitations mentioned above, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this website. You can choose to avoid the use of cookies at any time.

HOW DO I DISABLE AND DELETE THE USE OF COOKIES? To restrict, block, or delete the cookies from this website, you can do so at any time by modifying your browser settings according to the guidelines indicated below. Although the configuration of each browser is different, it is common for cookies settings to be adjusted in the "Preferences" or "Tools" menu. For more details on how to configure cookies in your browser, please consult its "Help" menu.

This information will be updated as quickly as possible as the services offered on this website change. However, during the update process, it is possible that some cookie, tag, or other similar device may temporarily not be included, although they will always have purposes identical to those stated in this information.